Troubleshooting:Can't get on Web, IE7 gives error message "encountered a problem and needs to close."

Can't get on Web, IE7 gives error message "encountered a problem and needs to close."

My mom can't get on the Internet.  The error message comes up as soon as she tries to sign on.  Please help!

Solutions to the Problem Can't get on Web, IE7 gives error message "encountered a problem and needs to close."

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Hi,

Try these to clear corruption.

Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup

Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

sfc /scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program

generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228

Then run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.

How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

--------------------

Start - in search box type ->    command

at top of list find COMMAND - RIGHT CLICK on it - RUN AS ADMIN

Type the following commands (or copy and paste one at a time), each followed by pressing enter.
ipconfig /flushdns
nbtstat -R
nbtstat -RR
netsh int reset all
netsh int ip reset
netsh winsock reset

REBOOT

That resets your TCP/IP stack

-----------------------------------------

What antivirus/antispyware/security product do you have on machine? Include any you have EVER has on this
machines including those you uninstalled (they leave remnants behind which can cause strange issues).

If no joy something maybe blocking it.

Start - All Programs - Accessores - System Tools - IE with no Addons - does this work better?

IE - Tools - Internet Options - Advanced Tab - click Restore then click Reset - Apply / OK

IE - Tools - Internet Options - Security Tab -  click reset all zones to default - Apply / OK

Close and restart IE and/or IE with no addons

any better?

IE - Tools - Manage Addons (for sure disable SSV2 if it is there, this is no longer needed but Java still installs it
and it causes issues - you ever update Java go back in and disable it again.) Look for other possible problems.

Windows Defender - Tools - Software Explorer - look for issues with programs that do not look right.
Permitted
are usually OK and "not permitted" are not always bad.
If in doubt about a program ask about it here.

Could be a BHO - BHOremover - Free - standalone program, needs no install, download and run - not all
are bad however some can cause your issue (Toolbars are BHO's).
http://securityxploded.com/bhoremover.php

Startup Programs
http://www.vistax64.com/tutorials/79612-startup-programs-enable-disable.html

Also get Malwarebytes - free - use as scanner only.

http://www.malwarebytes.org/

Hope this helps.

Rob - Bicycle - Mark Twain said it right.

To check for Windows updates. Open Windows Update by clicking the Start button , clicking All Programs, and then clicking Windows Update. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer. If any updates are found, click Install updates.

Install the latest updates for Windows and for the program displaying the error. Note that the update for the program might be listed as an optional update on the Windows Update page.

Open Windows Update by clicking the Start button Picture of the Start button. In the search box, type Update, and then, in the list of results, click Windows Update.

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