[Anwsered] CD/DVD rom not working-error code 19

CD/DVD rom not working-error code 19

This is the error message I receive.  How can I fix it?
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.
(Code 19)
Matshita DVD =-RWUJ - 857G ATA Device
Please advise.  Thanks
Original Title: cd-rom not working

Solutions to the Problem CD/DVD rom not working-error code 19

Download Error Fixer (Free)

Hello Cathy,
Thank you for posting your query in Microsoft Community.
 
Please provide us the following information in order for us to assist you better:
 
Did you install a device or make a change in Device Manager just before you noticed the Code 19? If so, it's very possible that the change you made caused the Code 19 error.

When you get the following error message, did you try uninstalling and
re-installing the device from the device manager to see if that works.
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.
To fix this problem you should uninstall and then reinstall the hardware device.
(Code 19) 
If you’ve not done it, uninstall the driver from Device Manager and scan for new hardware to install the driver again.
In case Windows does not detect the driver, you can go to the manufacturer's website and install the latest drivers for the same.  
Follow the steps below:
a. Click on Start; in the start search type devmgmt.msc
and hit Enter.
b. Expand the device (CD/DVD drive).
Right click on it and click on
uninstall.
c. Once you’ve uninstalled it, close the device manager and restart the computer.
d. Open Device Manager again, click Action, and then click
Scan for hardware changes.

Now check if you’re still getting the error code 19.
If issue persist, then try the Fix it provided below and check:

Fix problems with CD or DVD drives that can’t read or write media
http://support.microsoft.com/mats/cd_dvd_drive_problems
 
 
Hope this resolves the issue.
If issue persists, you can write back to us and we will be glad to assist you further.

Run CHKDSK

• Go to the Start button.
• In the Search box, type "cmd" (without quotes) and press Enter.
• At the command prompt, type "chkdsk /r /f" (without quotes) and press Enter.
• Reboot your computer.

Another Safe way to Fix the Problem: CD/DVD rom not working-error code 19:

How to Fix CD/DVD rom not working-error code 19 with SmartPCFixer?

1. Click the button to download Error Fixer . Install it on your computer.  Open it, and it will perform a scan for your system. The junk files will be shown in the scan result.

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